PLATFORM

DELIVERY CHANNELS

ORCHESTRATION, INTEGRATION AND CONTROL

SECURITY

INTEROPERABILITY

OPERATIONAL MODEL

VIA Consulting has a group of specialized professionals exclusively dedicated to the evolution of the platform and b@myhand® applications. Those professionals carry out projects towards the implementation of 360-degree mobility solutions, grant the corrective and evolutionary support of the applications, and administer processing infrastructures.

The design, configuration and development teams grant the right evolution of the platform and b@myhand® applications.

VIA Consulting has a team with renowned experience in integration and implementation of solutions for important institutions, with special relevance in the banking and payment networks industries.Our professionals have the experience and knowledge to ensure successful implementation of the b@myhand® platform and applications.

We provide support on the implemented solutions according to the necessities and expectations of our clients.

We provide support on the implemented solutions according to the necessities and expectations of our clients.

OUR EXPERIENCE

Mobile Money & Payments

logo-my-wallet

>CHALLENGE:

The client intended to implement a wallet in a pre-paid checking account model, available in any cellphone. The wallet should allow cash-in and cash-out in an agent’s network, cash-out in Banks´ ATM, transfers (P2P) and top-ups.

>SOLUTION:

The b@myhand® platform and the mywallet® application were used as enhancers for the implementation of the wallet required by the client. In addition to the required functionalities, the solution included one administrative BackOffice and wallets account management systems, specific operations regarding client assistance in call centers, “originator” and account opening processes, automatic generator of all the necessary accounting entries and control procedures, and monitorization. The solution was implemented in VIA Consulting’s infra-structure, taking into account all the requirements defined by our client.

>RESULT:

The solution was successful implemented in approximately 160 days, with all the intended functionalities.

>CHALLENGE:

The client intended to implement a bank agent solution, integrated with its core system, with the following features:
> Bank agents web portal for the registration of defined operations (e.g. consultation of account balance and transfers, top-ups and public service payments, cash-in and cash-out);
> Functionalities available on the web portal could also available through the non-web channel, with the possibility to print the operational receipts;
> Functionalities that allow the management and administration of agents, as well as operations;
> The clearance of the fees to pay the agents;

>SOLUTION:

The b@myhand® platform (web and USSD), and the applications bank@myhand®, pos@myhand® and myhand2pay® were used as enhancers for the implementation of the required solutions. The implementation project included the customization of the accelerators used, as well as the integration with diverse applications of the Bank (customer file, current accounts, accounting, etc.), in compliance with client requirements.

>RESULT:

The solution was successfully implemented in approximately 150 days, with all the required functionalities.

Mobile Banking

>CHALLENGE:

The client intended to implement a USSD banking channel with the same functionalities available in other digital channels, in particular, consultation of account balance and transactions, recharges, payment of public services, products and services subscription, among others.

>SOLUTION:

The b@myhand® platform and the bank@myhand® application, through USSD, were used as enhancers for the implementation of the bank’s USSD channel, which was integrated in the core banking system. Besides the functionalities required, the solution included a BackOffice for USSD channel management and administration.

>RESULT:

The solution was successfully implemented in approximately 90 days, with all the intended functionalities. Due to the dynamic product branches and digital channels of the Bank in question, VIA Consulting implemented functionalities with the purpose of accelerating the process of client access to the USSD channel.
As a result, nearly 35% of the client’s database joined the USSD channel in the first six months.

>CHALLENGE:

The client intended to implement a USSD banking channel with some of the functionalities available on other digital channels, namely, consultation of account balance and transactions. The client intended to be perceived in the market as a Bank that allowed all its clients to perform bank transfers through any type of cellphone.

>SOLUTION:

The b@myhand® platform and the bank@myhand® application, through USSD, were used as enhancers for the implementation of the USSD channel, which was integrated with the core banking system. The solution included one BackOffice for USSD channel management and administration, as well as the reporting processes established by the regulation, related with the channel access and usage – these functionalities greatly surpassed the functionalities initially desired by the client. The solution was implemented in VIA Consulting’s infra-structure, taking in consideration all the requirements defined by the client.

>RESULT:

The solution was successfully implemented in approximately 90 days, with all the required functionalities.

Sales & Distribution

>CHALLENGE:

The client intended to implement an application (Mobility 360º) that allowed agents from a specific network to register top-up sales of airtime and similar products/services already commercialized in other digital channels (namely SMS).

>SOLUTION:

The b@myhand® platform and the pos@myhand® and shopbyphone® applications, through USSD, were used as an accelerator to the implementation of the solution. The solution included an administrative and management BackOffice system. It also allowed the client (through the pos@myhand® application) to use a sales channel (POS USSD) with the possibility of printing sales receipts of accomplished operations.
The solution was implemented in VIA Consulting’s infrastructure, considering all the defined requirements of our client.

>RESULT:

The solution was implemented successfully in approximately 60 days, with all the intended functionalities.

Customer Care

>CHALLENGE:

The client intended to implement in USSD an application with almost all the functionalities available in a call centre and cable TV control systems (“TV boxes”).

>SOLUTION:

The b@myhand ® platform, through USSD, was used as an accelerator to the implementation of the solution, which involved the integration with the client’s systems according to the existing requirements and definitions. The solution included a BackOffice for administration and management of the USSD channel, as well as processes to generate statistics relative to the use of the channel and performed operations. The solution was implemented in the VIA Consulting’s infrastructure, considering all the requirements defined by our client.

>RESULT:

The solution was successfully implemented in approximately 90 days, with all the intended functionalities.