How chatbots are helping ecommerce evolve

The only constant thing in the ecommerce realm is change. Sometimes it comes in the form of passing fads, and at other times as a seismic shift. The rise of AI chatbots certainly falls into the latter category. They are part of a wider transition to automated business processes and systems that support customer service.

The ultimate goal, of course, is to foster better shopping experiences and streamline a vast matrix of interactions. Some people even go as far as to say that chatbots are the future of the whole industry, which is, as you will see, not so far-fetched.

The game has changed

A chatbot is an automated program that simulates conversations, answers queries, and handles specific requests. As such, it mimics human thinking and decision making. Chatbots have been around for some time, but the real game-changer is their capacity to improve and learn. Indeed, the leaps and bounds by which the technology advances are what’s driving the widespread adoption, but they do not tell the whole story about why ecommerce businesses were so quick to embrace the change.

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