Why a quick chat with a bot solves a lot of problems

Why do chatbots work? Because a quick chat resolves a lot of problems.

At the workplace, we spend a lot of our time managing processes and slogging through impersonal workflows to complete mundane but essential tasks. It would be better to handle these with a chat, and that’s exactly what conversational workflow promises.

Chatbots’ capabilities have expanded significantly in recent years. Last year’s chatbot announcements by Facebook propelled the technology further up the hype curve. At the peak of that hype, we saw customer-focused chatbots that did little more than prove that the technology existed and worked. Too often, they were solutions looking for a problem. Now we are moving beyond the hype and creating bots that are genuinely useful in either enterprise workflow or customer engagement. The technology is now solving real problems.

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