How chatbots will evolve over the next 5 years

Bots hit the scene so quickly in 2016 that many people have started to wonder if they’re just a temporary fad that will give way to a new technology this year or next.

What these people fail to realize is that bots never mattered. They didn’t matter when Microsoft announced its Bot Framework; they didn’t matter when Facebook announced its bot platform. They still don’t matter today.

Bots are merely the interface — often just an experience delivered within an existing messaging platform. In this sense, the bot matters about as much as the cardboard box that Amazon uses to ship your items.

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